A comprehensive guide packed with the latest features of Dynamics 365 for customer relationship management Key Features Create efficient client-side apps and customized plugins that work seamlessly Learn best practices from field experience to use Dynamics 365 efficiently Unleash the power of Dynamics 365 to maximize your organization’s profits Book Description Microsoft Dynamics 365 is […]
For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the […]
Establishing Trust & Credibility presents strategies and techniques to develop and establish trust and credibility. It helps customer service representatives establish trust and credibility with their customers, ensuring satisfaction, retention and repeat business. Its unique advantage is to educate your employees to learn how their critical roles impact the establishment of a relationship of trust […]
Effective Questioning Techniques presents effective questioning tactics, strategies and techniques. It helps customer service representatives to more effectively identify their customers’ needs and establish rapport with them by learning how to properly use questions to develop information and immediately pinpoint the root causes of problems. Its unique advantage is to educate your employees to use […]
For the past few years, I’ve been answering questions about sales by clients in workshops, advisory engagements, sales coaching calls, and email. On Quora, users and followers ask me to answer sales and business development questions all the time. This book is a compilation of these questions and answers. The answers extracted from my Quora […]
With over 650 tips, tactics, techniques, and thought-provoking business questions, The Financial Times Guide to New Business Development is the authoritative, down-to-earth guide to attracting more customers and clients, getting them to pay the prices you want, and influencing them to recommend others to buy from you as well. What do you have to do […]
“This is a must-read for all startups and stakeholders.” — Steve Blank, author of The 4 Steps to the Epiphany, creator of Customer Development methodology “The Entrepreneur’s Guide is an easy read. It is written in a conversational tone, doesn’t take itself too seriously, and avoids extraneous fluff.” — Eric Ries, Author & Creator of […]
The Proven Approach to Prospecting for the Long Sales Cycle It’s a fact: 92 percent of C-level executives never respond to e-mail blasts or cold calls . . . so why would you continue to rely on these approaches to generate new business? If you’re like most sales professionals, it’s time to transform your selling […]
How do you grow a truly sustainable business in the hyper-competitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business? Customer experience by creating “buying loops” that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed […]
To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is […]
Brad Anderson used to have the Midas touch. Those days are long gone when he discovers that he has one week to save his job and pull the company’s largest client out of a tailspin. With the help of a mysterious new mentor, Brad is taken on a whirlwind journey and absorbs the five Secrets […]
You can measure practically anything in the age of social media, but if you don’t know what you’re looking for, collecting mountains of data won’t yield a grain of insight. This non-technical guide shows you how to extract significant business value from big data with Ask-Measure-Learn, a system that helps you ask the right questions, […]
