Effective Questioning Techniques presents effective questioning tactics, strategies and techniques.

It helps customer service representatives to more effectively identify their customers’ needs and establish rapport with them by learning how to properly use questions to develop information and immediately pinpoint the root causes of problems.

Its unique advantage is to educate your employees to use effective questioning tactics, strategies and techniques to guide customers through the process to solve their problems, answer their questions and to address any other issues.

This reduces customer frustration and increases their satisfaction, while increasing employee confidence and personal contentment.