Establishing Trust & Credibility
Timothy F. Bednarz
Pinpoint Customer Service Skill Development Training Series

Book Description

Establishing Trust & Credibility presents strategies and techniques to develop and establish trust and credibility.

It helps customer service representatives establish trust and credibility with their customers, ensuring satisfaction, retention and repeat business.

Its unique advantage is to educate your employees to learn how their critical roles impact the establishment of a relationship of trust and credibility between your company and your customers.

They are taught specific tactics, strategies and techniques to build trust by quickly taking responsibility for problems and delivering timely solutions that meet or exceed the customers’ expectations using available resources.

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