Live Chat Software
- Delight visitors with instant help
- Engage your customers proactively
- Close sales faster
- Access delightful reports & analytics
- 50+ Powerful integrations
- Chatbot for 24×7 Support Automation
- Delight Visitors With Instant Help
Resolve issues faster using live chat support software
Its live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer the chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in the chat widget for instant help.
- Easily transfer chats
- Anticipate customer questions
- Answer faster with canned responses
- Add self-help articles
- Engage Your Customers Proactively
Make product announcements & send personalized greetings to encourage engagement with live chat software
Enhance user experience with their proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using their live support chat for the website. Enable your support team to engage potential leads by giving product tours.
- Set chat invitation pop-up
- Set individual operator greetings
- Add announcements
- Give product tours
- Close Sales Faster
Initiate conversations & identify new sales opportunities
Install their online live chat solution to monitor visitors on key pages to personalize their journey with your brand. Configure chat routing rules in the pre-chat form to automatically connect visitors to the right departments.
Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with their live chat support software.
- Monitor visitors on key pages
- Set chat routing conditions
- Capture visitor details with pre-chat form
- Store leads in your favorite CRM
Chatbots for 24/7 Automation
Easily build chatbots that grow leads & sales, book appointments & automate support
Chatbot to Automate Support
AI chatbot helps support operators 24×7 & reduces tickets by 35%
Grow Sales & Leads
Create human-like interactions that build experiences and convert.
Build Chatbots In Minutes
Make changes to the flow with absolutely no coding skills required.
Delightful Reports & Analytics
Measure customer happiness, operator performance, & identify issues before they surface
Track unlimited chat data with access to in-depth reports and analytics with their live chat customer service software. Using their customer service platform, admins can access the supervisor dashboard to monitor individual operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, response time and more. Integrate Google Analytics with live chat software to monitor leads goal data and website traffic.
- Access supervisor dashboard
- Monitor summary report
- Track customer ratings
- Check operator performance reports
50+ Powerful Integrations
Connect ProProfs Chat software with your favorite apps & meet your customer service goals
ProProfs plays seamlessly with others. Sync their customer service platform with your favorite tools and platforms. With 50+ integrations, they help you add their free live chat software to famous eCommerce and CMS platforms to offer instant support. Create a support bundle with their native apps like ProProfs Knowledge Base, ProProfs Help Desk, ProProfs Survey Maker, and ProProfs Training Maker to improve customer service experience ten-folds.
- Create your support bundle
- Update email marketing contact list
- Add chat to your eCommerce platform
- Offer instant help at CMS platform
