Manage all your emails in one place using a shared inbox

• Collaborate with shared inboxes
• Increase agent productivity with automation
• Improve performance with reports
• Provide multi-channel support
• Includes Chat, Knowledge Base & Survey
• What Is Help Desk Software?

Help desk support software acts as a one-stop point of contact that provides centralized information and support management service to handle a company’s internal as well as external support requests. It helps you automate repetitive tasks, collaborate better, and make data-driven strategic decisions. With all your customer conversations well-organized, your agents can respond to customer requests quickly and effectively.

• Improve team productivity
• Track all incoming requests
• Delight customers & employees
• What Does Help Desk Software Do?

Improves Team Collaboration
Online help desk software gives your agents the right platform to work as one big unified team. They can work in sync using shared inboxes and resolve challenging customer issues.

Enhances Efficiency
With a help desk, there is no need for your agents to manually track customer issues or switch between multiple channels. All the tools they need are right on their dashboard.

Enables Faster Responses
Communication becomes effortless when your agents have the right context. With an automated workflow of a help desk management software, get ready to share fast responses and delight customers.

Who Uses Help Desk Software?

Businesses & Enterprises

SMB
Small and medium-sized businesses have small customer service teams to manage a wide range of customer issues and requests. They need a help desk ticketing system to automate manual tasks so that they can focus on improving customer interactions.

Enterprise
Large corporations need multiple departments to work together and ensure customers have a delightful experience. With the best help desk software, enterprises can easily scale their support process, assist a broad customer base, measure performance, and take long-term decisions.

Consumer Segments

B2B
B2B (Business-to-business) firms need customization capabilities to cater to other businesses that operate in different industries. Such businesses can set up department inboxes, configure roles and permissions and leverage real-time reporting for managing the support and service processes.

B2C
B2C (Business-to-consumer) firms need to be present on multiple communication channels to assist their diverse consumers. The main goal is to reduce ticket volume with the help of a self-service knowledge base or multi-channel support such as chat, email and web forms.

Customer Service Teams

Agent
Customer service agents are the people who spend the most time on a help desk system. They can plan their tasks, prioritize tickets, and handle multiple customer inquiries. Moreover, they can use the tool to collaborate with other agents and resolve complex issues together.

Manager
Customer service managers can assign tickets to their team members, track ticket progress, and handle escalations. With the reporting capabilities of a help desk, managers can measure performance and make informed decisions.