Knowledge Base software is a tool that is used to create a public or private knowledge base, help center, documentation, manuals, and more. It can be set up as a self-service help center for customers. It can also be set up to be private so teams can collaborate and share business knowledge easily.
The ultimate aim of a knowledge base is to make it easy for people to resolve issues on their own without asking for help. A knowledge base can offer both structured knowledge through an organized table of contents as well as searchable content that directs users to the most relevant article.
With this software, it is easy to write content or collect information, organize it and turn it into a useful resource that helps readers find quick solutions to their problems.
Create Help Center, Knowledge Base, Documentation, Manuals, Wikis & More
Self-Service Help Center
Build a comprehensive self-service platform to answer common customer questions quickly. Provide customers with 24×7 access to help content and prevent them from raising tickets for basic issues. Reduce ticket inflow and let agents focus on serious customer concerns.
Internal Knowledge Base
Create internal knowledge bases for different teams and secure them with role/team-based access. For example, a sales KB can be accessed by your sales team, while an employee handbook containing company policies is accessible to all team members but editable only by the HR team.
Company Wikis
Manage internal company information and make it easily accessible to employees with a company wiki. Bring employees together, assign them specific roles and allow them to create and manage content together. Leverage wiki software to build a collaborative, knowledge-sharing culture that helps employees work in a better way.
Online Documentation & User Manuals
Create online documentation and user manuals to help customers understand the underlying technicalities of your products. Provide customers with any time, anywhere access to product information and help them solve problems on-the-go. Learn what your customers are searching for but not finding answers, and keep your content updated.
