Satmetrix

From insight to foresight: close the loop with customers to deliver exceptional omnichannel experiences and transform your brand, at scale.

Satmetrix is good for

#Customer Satisfaction, #Customer Feedback, #Customer Strategies

Listed in Customer Experience

What is Satmetrix?

Does your VOC solution impact CX and cost in the contact center – and across the enterprise?

NICE Satmetrix is the only complete and integrated holistic VOC solution, driving performance outcomes from the contact center, and beyond.

How Can NICE Satmetrix Help?

Uncover Blind Spots
By infusing AI with feedback, you can prevent at-risk customers from churning and vastly expand the reach and effectiveness of closed-loop efforts.

Elevate Your VOC Strategy
Empower customer service to act on customer feedback to prevent churn – and reduce costly repeat calls.

Personalize Service with Text and Speech Analytics
Give better service with less effort with sentiment analysis that brings context to conversations.

Boost Customer Satisfaction
Combine direct, indirect, and operational feedback to improve agent performance and eliminate friction.

Holistic VOC Solution

Release the power of enlightened, unified customer feedback to drive impact at scale. With the NICE Satmetrix holistic VOC solution, you are empowered to drive dynamic omnichannel experiences with the most complete and unified platform on the market. So, your customer feedback can go further and do more to lead comprehensive experience transformation.