Connect everything, from your customer data to your service experts, all on one platform. Solve problems fast with AI-powered workflows. And give your customers a personalized, all-digital experience they’ll love with Slack and Service Cloud, the world’s #1 customer service software. 

When workflows, satisfaction grows

Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.

What’s new with Service Cloud?

Personalize your support to engage with every customer

Service Cloud has all the tools you need to strengthen customer engagement. You’ll be able to:

• Support customer interactions on any channel
• Automate business processes with intelligent workflows
• Uplevel call center management with smart productivity tools
• Get shared, actionable insight into every customer interaction
• Drive revenue and upsell easier with the power of AI

Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.

Go digital and deliver smiles everywhere

How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud. Now you can:

• Engage with customers on their favorite channels
• Put all your digital interactions in one place
• Serve faster with automated workflows
• Scale support with AI-powered chatbots

Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.

Get your field jobs done safer, faster, and more efficiently

Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to:

• Safely complete jobs on the first in-person or virtual visit
• Get jobs done faster with step-by-step guided flows
• Automatically schedule the right person for the right jobs
• Access data online and offline with the field service app

And with Appointment Assistant, your field service team can make customer engagement stronger than ever. Now you can give customers all the info they need in real-time, like when their mobile worker will be there, who to expect, and how long the appointment might take.