Get more responses with their highly configurable in-app survey widgets, automate actions based on answers, and quickly find gaps in the understanding of your users.

Grow your SaaS with microsurveys

They understand exactly what your SaaS requires for sustainable growth. Unlike generic survey tools, Refiner was designed from the ground up to meet the needs of ambitious SaaS companies.

NPS®, CSAT… and a lot more
Go beyond basic customer satisfaction surveys and create tailored micro-surveys to find new growth opportunities.

Surveys: the why of analytics
You never get a full picture of your customers and users with analytics. But coupled with surveys, it will give you superpowers.

Accurate research
Trigger the right surveys at the exact right moment to gather the most accurate insights and stay ahead of the competition with well-defined priorities.

Create better personas
Learn what your favorite customers have in common and how you can acquire more of them.

Ace customer success
Synchronize survey data with your CRM to keep customer information up-to-date and never miss an opportunity to profile, upsell, and nurture your customers.

They know SaaS inside out
Getting the most out of surveys for your SaaS isn’t the easiest thing. That’s why they are here to help you every step of the way.

Collect more & better customer insights

Launch survey campaigns and capture actionable customer feedback within minutes. Then, use those insights to create an outstanding experience for your users.

Design surveys your users and customers will want to respond to

Get responses within minutes thanks to a streamlined interface that gets you to your goal without the fluff. And with highly customizable designs, versatile question types, segmentation, and branching logic you also get all the tools you need to craft the perfect surveys that get you more responses and accurate data.

Get quick insights in real-time; then deep dive to unearth gold nuggets

It’s always frustrating to miss insights because the tools you use are too limited and you can’t dive deep. At Refiner, they feel your pain and that’s why they put a lot of care into data analysis tools.

You will get insights in real-time directly on a beautiful dashboard but you will also be able to create complex customer segments with survey responses and your own user data. Drill down into customer feedback, connect the dots, and surface new insights.

Become more proactive and automate workflows with just a few clicks

Surveys are not just about measuring customer satisfaction and user research. With the right integrations, they are a great opportunity to close the customer feedback loop.

Enrich CRM profiles, automate follow-ups, leverage promoters for marketing, personalize nurturing campaigns, or alert sales about new opportunities. Put your survey data at work with their cloud integrations.