Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spending. With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Take actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organization.
Hear every single customer
Meet your customers where they are and capture real-time feedback in the moments that matter. With 27 channels and 128 data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling.
Know exactly how to retain customers
Uncover trends, patterns, and key drivers of customer loyalty with iQ, their predictive intelligence engine. Access prescriptive insights, instantly – so you can focus on the areas that will maximize impact.
Deliver recommended actions to the people in the best position to respond
CustomerXM automatically sends recommended actions to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spending, and loyalty.
Drag-and-drop integrations automatically trigger actions in your CRM, ticketing systems, messaging apps and more, to create a single System of Action that puts the customer at the heart of the organization.
One platform – safe, secure, and trusted
Have complete peace of mind with an enterprise-grade platform that offers best-in-class security, compliance, and manageability. With robust management tools, you can control team and department access too, ensuring the right data flows to the right people.
A trusted partner on your CX journey
Build a world-class program with their services, train your teams on the skills they’ll need to drive your program forward, and check in regularly to optimize your program once it’s live.
