Experience Improvement (XI)

Built for a Purpose

Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but the revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.

They built InMoment to change all of that. They’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives.

Moments That Matter

Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success.

Prioritize Your Focus
Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.

Empower Your Employees
Help employees recognize, react, and own pivotal customer moments. Ingrain improvement discipline throughout your organization.

Embrace Change
Constantly evaluate initiatives and make adjustments as organizations, behaviors, or environmental needs evolve.

Data, Technology & Human Expertise

A modern and effective solution requires data, technology, and human expertise used in combination to achieve business outcomes.

Data from Everywhere
Experience journeys are complex, so a modern approach to collecting and understanding data from every touchpoint is vital for success. You need an infrastructure to integrate, manage and secure data of any kind, from any source, and at a massive scale.

Technology for Any Program
You have a job to do–they want to help you get it done. You need a platform crafted with your tasks in mind; an interface that enables you to easily interact with data, ask better questions and make better decisions.

Experts in Human Behavior
Technology alone will only get you so far. With decades of experience in key industries and a human approach to partnership, their results-oriented approach means you can rely on them to help you accomplish your most important work.