The Genesys Cloud platform is a flexible, scalable Software as a Service contact center experience that can integrate with existing systems and grow with the pace of your business. And it empowers you to expand on a development platform with robust API tools.
Compose a customer experience symphony
It’s hard to conduct a customer experience (CX) concerto when you have to spend the bulk of your IT resources just tuning instruments.
That’s where the composable all-in-one design of Genesys Cloud CX comes into play. Alongside an extensive suite of native capabilities, its open architecture makes it simple to integrate with existing systems or to extend functionality. Agents can quickly master their intuitive interface to craft more personalized, empathetic customer experiences. And you’ll be orchestrating new levels of IT harmony by continually balancing sustainability and innovation.
Innovation without limitation
Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data, and artificial intelligence (AI) give you rapid innovation, agility, and resilience. The platform’s composable design optimizes your CX tech stack so you can focus on configuring and harmonizing only the tools your business needs, with minimal disruption.
Differentiate faster
Use an optimal mix of platform APIs and the industry’s most comprehensive set of native productized features to create innovative experiences for customers and employees alike. Direct your development resources to high-impact projects instead of rebuilding apps that are already commercially available and easy to integrate.
Adapt easier
Say yes to more IT initiatives and sustain differentiation by empowering every layer of the business to adapt quickly to changes. Synthesize CX systems, data and channels with ease using out-of-the-box capabilities, simple integration methods, a robust marketplace, and continuous innovation.
Orchestrate better
Modernize your contact center with the Genesys Cloud CX API-first microservices architecture. Its modular, composable design enables you to orchestrate a CX tech stack that’s both flexible and resilient. Plus, Genesys can handle upgrades, innovation, security, and management, greatly reducing your IT footprint and costs.
Platform Architecture
Through a composable architecture that enables engineers to treat infrastructure as code, Genesys Cloud CX gives you unmatched scale, flexibility, uptime, and security.
Global Regions
The Genesys Cloud CX platform is designed to provide maximum geographical coverage for companies worldwide.
