Introducing the Clarabridge Platform

The Clarabridge Platform aggregates all VoC data—customer interactions and feedback—into a single platform. They use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, the root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results.

18 Billion Conversations Processed
Clarabridge is only getting faster and smarter, so they’ll always be able to scale with you.

110%+ Net Customer Renewal Rate
Clarabridge customers realize the substantial value in their partnerships with them and keep coming back for more.

4 Waves of Forrester Recognition
Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics, and a Strong Performer in AI-Fueled Speech Analytics, and Social Suites.

150+ Pre-Built Industry Models
Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.

100% of Customer Touchpoints
Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.