UserTesting is an on-demand human insights platform that empowers organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in live conversations to better understand capture, and spotlight meaningful reactions and responses.

Get a vivid, first-hand view of what your customers are thinking and experiencing with Customer Experience Narratives^™ (CxNs)

How it works:

• Ask any question
  Create a test plan to ask any question or request people to perform tasks. Explore, validate, compare.
• Target anyone
  Target the UserTesting Contributor Network or connect with your own audiences.
• Engage & empathize
  Engage with your audience through self-guided video recordings or live conversations.
• Discover & analyze
  Get to insights more quickly with visualizations, transcripts, metrics, and analysis.
• Share insights
  Create highlight reels, download, export or share in your favorite tools like Slack, JIRA and Trello.

Do you understand your customers?

Organizations that optimize emotional connections outperform rivals by 85% in terms of sales growth.

The UserTesting Human Insight Platform helps you close the empathy gap

The fastest way to get quality human insight
Get rapid feedback with access to a global and diverse contributor network. 80% of your videos will be completed in just a few hours.

Empower all teams to empathize with the customer
Scale feedback across your organization with the most powerful and easiest to use platform on the market.

Trusted by the world’s top brands for 10+ years
Partner with the solution that delivers human insight to more than half of the world’s top brands.