Olark is a lightweight chat tool that helps businesses close more sales and boost conversions by talking to website visitors with questions. Olark also provides users with data and metrics on chat volume and agent activity, as well as detailed transcripts of every conversation that takes place. As a standalone platform, Olark makes it easy to integrate with other CRM platforms to store customer data and make future interactions more customized.
Listen. Learn. Improve.
Olark’s live chat software and customer data tools help you learn from every online interaction.
Chat in real-time
Engage your customers, answer questions, and gather feedback
Organize customer data
Store structured notes and chat transcripts in Olark or your CRM
Apply live chat insights
Leverage customer input to optimize your products and service
Small teams use Olark live chat to
Listen to customers online
Everyone wants to feel heard. Give customers a good ear with:
- Custom pre-chat forms: Jump-start conversation by gathering context before a chat begins
- Triggered messages: Automatically send a suggestion or special offer at the perfect moment
- Offline messaging: Not free to chat? Let customers leave a message, and follow up via email
Learn from live chat data
Customers are your best teachers. With Olark’s features, you’ll never miss a lesson:
- Easy data access: Update customer records, and track visits and pageviews, while chatting
- Transcript archive: Save the full text of every conversation to a searchable database
- Unlimited integrations: Send chat data straight to your other sales and support tools
Improve sales and support
Bring your business vision to life — they’ll get you the data you need:
- Real-time dashboards: Get up-to-the-minute reports on chat metrics and customer feedback
- Email reports: Receive daily, weekly, or monthly data summaries in your inbox
- Google Analytics integration: Add Olark events for a richer view of your conversion funnel
