Reputology is the review monitoring and management platform that helps businesses monitor, respond to, and analyze their online reviews.

24/7 Review Monitoring
Google, Facebook, and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products, and services, from 1 easy-to-use dashboard.

Respond Quickly from the Platform
Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface.

Analyze Customer Sentiment
Wait times too long? Toilets clogged? Is the new hire Dwight abrasive? Attack the root cause of complaints. Its semantic analysis technology converts the unstructured content from reviews & feedback into actionable data.

Aggregate All Feedback in 1 Place
Get a holistic view of the customer experience so that your team can become proactive about addressing concerns & making improvements. Its flexible, customizable surveys allow you to gather feedback on an ongoing basis.

Keep Tabs on How Reviews Are Managed
Track how your team is following up on & responding to reviews with its native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top-shelf customer service.

Measure Performance
Reputology’s reporting and analytics allow you to gauge your KPI, spot trends, and compare storefronts at a glance. Its intuitive graphs, charts, and scorecards make it easy to diagnose any changes in performance.