Get Started

Did you just sign up with Freshchat? Here’s all the information you need to get started.

Community

Looking for Freshworks product how-tos, peer support, and thought leadership on best practices? Here’s where you should go!

Product Tours

Learn how to use Freshchat’s features. A collection of videos for those who like to see how it is done rather than read.

Knowledge base
Explore how-to’s and best practices to use Freshchat

Get Started
Activate your Freshchat account, customize the messenger to reflect your brand, and invite team members to Freshchat

Freshchat Admin Guide
Learn all about setting up Freshchat to offer message and chatbot-first support for Admins

Features in Freshchat
Learn about all the features available in Freshchat that will delight your customers

Freshchat on Mobile
Take your live chat, messaging, and bots for customer service with Freshchat to your customers wherever they are.

Channels
Easily integrate all your social channels with Freshchat and delight your customers across your social media.

Native Integrations
Integrate Freshchat with all your favorite apps and easily delight your customers with information from all your systems in one place.

APIs
Customize, extend, and enhance Freshchat ‘s core workflows through powerful APIs that connect with all your preferred apps and systems.

Freshchat FAQs
Find answers to all your frequently asked questions about Freshchat and get started delighting your customers, fast.

Freshchat Analytics
Make data-driven decisions using deep insights into your chat conversation, bot performance, bot flows, and session consumption.

Freshchat Bot builder
Build and deploy chatbots on Freshchat without having to code. Provide resolutions and empower customers to help themselves.

Freshchat Videos
Learn all about using Freshchat with videos that walk you through everything about Freshchat.

Product Tours
Product tour videos that will walk you through Freshchat and what it has to offer.