Ticket auto-tagging that you control
Prodsight replaces your broken manual tagging process and gives you deeper customer insights than ever before
Step 1
Connect all your channels of customer feedback
Prodsight can automatically analyze all your support tickets, online reviews, NPS, surveys, and all other customer feedback in one place.
- Connect Zendesk, Intercom or Freshdesk
- Analyze reviews from 85+ platforms
- Import all your surveys & NPS
- Import your own data via the API
Step 2
Create the topics that you want to track
Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.
- Track any customer issue, feedback, or request
- Pick from hundreds of Topic Suggestions
- Organize topics into Groups for high-level trends
- Drill down into topics with Subtopics
Step 3
Get real-time reporting on customer issues
Reporting is completely automated once you add your topics. Absolutely no manual tagging is required.
Track topics trends, understand what matters the most to your customers, and take decisive action.
- Real-time topic trends, charts & graphs
- Automated Sentiment Analysis
- Collaborate with teammates or export reports
